135 sections · 1,134 audit questions · Implementing Rule, AMC and GM · v2025-11-05
Part-ORGH is brand-new — the organisation-side regulation for ground handling providers, published as Annex II to Reg (EU) 2025/23 and currently working its way through industry adoption. The Part covers management system, training, equipment, contracting and the safety-relevant interfaces between ground handling and the aircraft operator.
Authoring this Part early — against a regulation that few organisations have an internal audit baseline for yet — meant treating every leaf as auditable until proven otherwise. The Compliance Matrix is particularly useful here as a scoping document for organisations still building their first ORGH-compliant management system.
Click a row's citation to jump to it. The audit-question count shows how many auditable rows the checklist generates from that leaf (zero means the leaf is informational only).
| Citation | Kind | Title | Audit questions |
|---|---|---|---|
| ORGH.DEC | GM | Appendix 1 — Declaration form (industry standards/good practices) | 1 |
| ORGH.DEC.100 | IR | Declaration — general requirements | 9 |
| ORGH.DEC.100 | AMC | Declaration — submitting a declaration (timing + acknowledgement) | 2 |
| ORGH.DEC.100 | GM | Declaration — general (intent of a declaration) | 3 |
| ORGH.DEC.105 | IR | Termination of the provision of ground handling services | 4 |
| ORGH.DEC.105 | AMC | Termination of the provision of ground handling services — notification | 1 |
| ORGH.DOC.100 | IR | Documents and records systems | 6 |
| ORGH.DOC.100 | AMC | Documents and records system — general | 4 |
| ORGH.DOC.100 | GM | Documents and records system — data backup | 1 |
| ORGH.DOC.105 | IR | Record-keeping | 9 |
| ORGH.DOC.110 | IR | Ground handling manual | 23 |
| ORGH.DOC.110 | AMC | Ground handling manual — general | 13 |
| ORGH.DOC.110(a)((a)) | AMC | Ground handling manual — content | 15 |
| ORGH.DOC.110(b);(c)((b)(c)) | GM | Ground handling manual — concept and structure | 6 |
| ORGH.DOC.110(d)((d)) | GM | Ground handling manual — other relevant controlled documents | 2 |
| ORGH.DOC.110(e)((e)) | GM | Ground handling manual — acceptable condition | 8 |
| ORGH.GEN.100 | IR | Scope | 2 |
| ORGH.GEN.105 | IR | Competent authority | 6 |
| ORGH.GEN.105(a)((a)) | GM | Competent authority — declarations by organisations with PPoB outside the Treaties' territories | 2 |
| ORGH.GEN.105(c)((c)) | GM | Competent authority — GH organisations' principal place of business | 9 |
| ORGH.GEN.110 | IR | Responsibilities of the ground handling organisation | 11 |
| ORGH.GEN.110(a)((a)) | AMC | Responsibilities — compliance with applicable requirements | 4 |
| ORGH.GEN.115 | IR | Start of operation | 3 |
| ORGH.GEN.115 | GM | Start of operation — preparative steps | 3 |
| ORGH.GEN.120 | IR | Means of compliance | 5 |
| ORGH.GEN.120 | AMC | Means of compliance — demonstration of compliance via AltMoC | 2 |
| ORGH.GEN.120 | AMC | Means of compliance — information and coordination on AltMoC impact | 3 |
| ORGH.GEN.120 | GM | Means of compliance — submission of information and head-office-level safety assessment | 2 |
| ORGH.GEN.125 | IR | Use of industry standards | 1 |
| ORGH.GEN.125 | AMC | Use of industry standards — application criteria, deviations, internal monitoring, third-party auditors | 11 |
| ORGH.GEN.125 | AMC | Use of industry standards — objective criteria + relevant industry stakeholders | 9 |
| ORGH.GEN.125 | GM | Use of industry standards — examples in scope | 2 |
| ORGH.GEN.130 | IR | Management of changes | 9 |
| ORGH.GEN.130 | GM | Management of changes — assessment of changes (general guidance) | 21 |
| ORGH.GEN.130(b)((b)) | GM | Management of changes — changes not affecting the declaration | 3 |
| ORGH.GEN.140 | IR | Access | 2 |
| ORGH.GEN.145 | IR | Provision of documentation for oversight purposes | 4 |
| ORGH.GEN.145 | GM | Documentation for oversight — submitting GH manual subset for aerodrome / self-handling operators | 1 |
| ORGH.GEN.150 | IR | Findings and corrective actions | 6 |
| ORGH.GEN.150 | AMC | Findings and corrective actions — corrective action plan, multi-station scope, level-2 timing | 3 |
| ORGH.GEN.150(a)(1)((a)(1)) | GM | Findings and corrective actions — root cause analysis | 3 |
| ORGH.GEN.155 | IR | Immediate reaction to a safety problem and safety directives | 2 |
| ORGH.GEN.160 | IR | Reporting of safety-related occurrences | 9 |
| ORGH.GEN.160(b)(1)((b)(1)) | GM | Reporting of safety-related occurrences — competent authority for (EU) 376/2014 reporting | 1 |
| ORGH.GEN.160(b)(2)((b)(2)) | GM | Reporting of safety-related occurrences — dangerous goods | 5 |
| ORGH.GEN.160(b);(e)((b)(e)) | GM | Reporting of safety-related occurrences — reportable events list and follow-up reports | 5 |
| ORGH.GEN.160(e)((e)) | AMC | Reporting of safety-related occurrences — follow-up content and dissemination | 6 |
| ORGH.GEN.165 | IR | Safety reporting system | 18 |
| ORGH.GEN.165 | AMC | Safety reporting system — content, usage, characteristics | 13 |
| ORGH.GEN.165 | GM | Safety reporting system — safety reporting culture and risks of not reporting | 9 |
| ORGH.GEN.165(a)(4)((a)(4)) | GM | Safety reporting system — sharing safety-relevant information with interfacing organisations | 5 |
| ORGH.GEN.165(b)(4)((b)(4)) | GM | Safety reporting system — safety investigation team composition | 2 |
| ORGH.GEN.170 | IR | Psychoactive substances and medicines | 4 |
| ORGH.GEN.170 | GM | Psychoactive substances and medicines — ICAO guidance and aerodrome operator alternative | 2 |
| ORGH.GSE.100 | IR | Ground support equipment — general requirements | 20 |
| ORGH.GSE.100(c)((c)) | GM | Ground support equipment — provision of equipment / facilities / installations and operation of GSE | 4 |
| ORGH.GSE.105 | IR | Ground support equipment maintenance programme | 14 |
| ORGH.GSE.105 | AMC | Ground support equipment maintenance programme — programme integration | 3 |
| ORGH.GSE.105 | GM | Ground support equipment maintenance programme — further guidance | 3 |
| ORGH.GSE.105 | GM | Ground support equipment maintenance programme — human factors in maintenance | 2 |
| ORGH.GSE.110 | IR | Ground support equipment pooling | 3 |
| ORGH.MGM.200 | IR | General requirements for the management system | 17 |
| ORGH.MGM.200(a)((a)) | AMC | General requirements for the management system — small GH organisations | 3 |
| ORGH.MGM.200(a)((a)) | GM | General requirements for the management system — scalability and suitability | 36 |
| ORGH.MGM.200(b)(1)((b)(1)) | GM | General requirements for the management system — accountability, responsibility, senior management | 9 |
| ORGH.MGM.200(b)(2)((b)(2)) | AMC | General requirements for the management system — SMS framework + monitoring | 15 |
| ORGH.MGM.200(b)(2)((b)(2)) | AMC | General requirements for the management system — SMS for small GH organisations | 5 |
| ORGH.MGM.200(b)(2)((b)(2)) | AMC | General requirements for the management system — safety management documentation | 4 |
| ORGH.MGM.200(b)(2)((b)(2)) | GM | General requirements for the management system — safety risk management (scalability + ICAO matrices) | 7 |
| ORGH.MGM.200(b)(2)((b)(2)) | GM | General requirements for the management system — guidance for small GH organisations on building a scalable SMS | 5 |
| ORGH.MGM.200(b)(2)(i)((b)(2)(i)) | AMC | General requirements for the management system — safety policy | 11 |
| ORGH.MGM.200(b)(2)(ii)((b)(2)(ii)) | AMC | General requirements for the management system — key processes in safety management | 11 |
| ORGH.MGM.200(b)(2)(ii)((b)(2)(ii)) | AMC | General requirements for the management system — emergency response plan | 7 |
| ORGH.MGM.200(b)(2)(ii)((b)(2)(ii)) | GM | General requirements for the management system — risk register for small GH organisations | 9 |
| ORGH.MGM.200(b)(2)(ii)((b)(2)(ii)) | GM | General requirements for the management system — emergency response plan (guidance) | 13 |
| ORGH.MGM.200(b)(2)(ii)((b)(2)(ii)) | GM | General requirements for the management system — human factors and safety hazards | 14 |
| ORGH.MGM.200(b)(2)(iii)((b)(2)(iii)) | AMC | General requirements for the management system — monitoring safety performance | 2 |
| ORGH.MGM.200(b)(2)(iii)((b)(2)(iii)) | GM | General requirements for the management system — safety performance indicators | 8 |
| ORGH.MGM.200(b)(2)(iii)((b)(2)(iii)) | GM | General requirements for the management system — monitoring safety performance by small GH organisations | 7 |
| ORGH.MGM.200(b)(2)(iii)((b)(2)(iii)) | GM | General requirements for the management system — safety assurance (joint safety committee) | 2 |
| ORGH.MGM.200(b)(2)(iv)((b)(2)(iv)) | AMC | General requirements for the management system — training and communication on safety and safety culture | 9 |
| ORGH.MGM.200(b)(2)(iv)((b)(2)(iv)) | GM | General requirements for the management system — safety promotion | 5 |
| ORGH.MGM.200(b)(2)(iv)((b)(2)(iv)) | GM | General requirements for the management system — building and maintaining a safety culture | 31 |
| ORGH.MGM.200(b)(2)(iv)((b)(2)(iv)) | GM | General requirements for the management system — good practices in building a safety culture | 12 |
| ORGH.MGM.200(b)(2)(iv)((b)(2)(iv)) | GM | General requirements for the management system — safety culture and just culture + safety culture indicators | 5 |
| ORGH.MGM.200(b)(4)((b)(4)) | GM | General requirements for the management system — consideration of fatigue in planning GH activities | 18 |
| ORGH.MGM.200(b)(6)((b)(6)) | AMC | General requirements for the management system — compliance monitoring (internal audits) | 35 |
| ORGH.MGM.200(b)(6)((b)(6)) | GM | General requirements for the management system — compliance monitoring (general) | 6 |
| ORGH.MGM.200(b)(6)((b)(6)) | GM | General requirements for the management system — compliance monitoring (small GH organisations checklist + non-compliance report) | 2 |
| ORGH.MGM.200(d)((d)) | AMC | General requirements for the management system — integrated management system | 3 |
| ORGH.MGM.200(d)((d)) | GM | General requirements for the management system — integrated management system (context + revision for aerodrome operators / self-handlers) | 12 |
| ORGH.MGM.201 | IR | Information security management system | 1 |
| ORGH.MGM.205 | IR | Contracted services or products | 6 |
| ORGH.MGM.205 | AMC | Contracted services or products — responsibilities when contracting services | 5 |
| ORGH.MGM.205 | AMC | Contracted services or products — audits performed by third-party auditors | 11 |
| ORGH.MGM.205 | GM | Contracted services or products — third-party service providers | 2 |
| ORGH.MGM.210 | IR | Personnel | 29 |
| ORGH.MGM.210 | AMC | Personnel — cumulation of functions | 2 |
| ORGH.MGM.210(c)((c)) | AMC | Personnel — responsibilities of the safety management function | 14 |
| ORGH.MGM.210(c)((c)) | AMC | Personnel — safety manager (assistance + competencies) | 18 |
| ORGH.MGM.210(g)(1)((g)(1)) | AMC | Personnel — compliance monitoring function | 11 |
| ORGH.MGM.210(j)((j)) | AMC | Personnel — sufficient personnel (peak periods) | 1 |
| ORGH.MGM.210(j)((j)) | GM | Personnel — planning sufficient personnel for safe provision of GH services | 7 |
| ORGH.MGM.215 | IR | Facilities | 8 |
| ORGH.MGM.215 | AMC | Facilities — storage area for dangerous goods | 17 |
| ORGH.MGM.220 | IR | Software used for the provision of ground handling services | 5 |
| ORGH.MGM.220 | GM | Software — scope and testing recommendations | 3 |
| ORGH.MGM.220(b)((b)) | GM | Software — authorised persons | 1 |
| ORGH.TRG.100 | IR | Training and assessment programme | 32 |
| ORGH.TRG.100 | AMC | Training and assessment programme — general | 16 |
| ORGH.TRG.100 | AMC | Training and assessment programme — assessment | 7 |
| ORGH.TRG.100 | AMC | Training and assessment programme — small GH organisations | 7 |
| ORGH.TRG.100 | GM | Training and assessment programme — assessment and error-free learning | 4 |
| ORGH.TRG.100(a)((a)) | GM | Training and assessment programme — temporary and leased GH personnel | 1 |
| ORGH.TRG.100(b)((b)) | GM | Training and assessment programme — step-by-step process for development | 9 |
| ORGH.TRG.100(b)(3)((b)(3)) | AMC | Training and assessment programme — gap analysis and crediting of previous training | 10 |
| ORGH.TRG.100(b)(6)((b)(6)) | GM | Training and assessment programme — on-the-job training | 1 |
| ORGH.TRG.100(c)((c)) | AMC | Training and assessment programme — training courses by GH activity | 27 |
| ORGH.TRG.100(c)((c)) | AMC | Training and assessment programme — safety and SMS training | 16 |
| ORGH.TRG.100(c)((c)) | AMC | Training and assessment programme — equipment, facilities or installations provided by aerodrome operator | 7 |
| ORGH.TRG.100(c)((c)) | AMC | Training and assessment programme — awareness training on aircraft refuelling/defuelling | 2 |
| ORGH.TRG.100(c)((c)) | AMC | Training and assessment programme — other training courses | 13 |
| ORGH.TRG.100(c)((c)) | GM | Training and assessment programme — refuelling/defuelling awareness training material | 20 |
| ORGH.TRG.100(c)((c)) | GM | Training and assessment programme — human factors and human performance | 16 |
| ORGH.TRG.100(c)((c)) | GM | Training and assessment programme — ramp resource management (RRM) | 22 |
| ORGH.TRG.100(d)((d)) | AMC | Training and assessment programme — recurrent training and recurrent assessment | 7 |
| ORGH.TRG.100(d)((d)) | GM | Training and assessment programme — types of training for continued competence | 13 |
| ORGH.TRG.100(d)((d)) | GM | Training and assessment programme — recurrent assessment | 8 |
| ORGH.TRG.100(d)((d)) | GM | Training and assessment programme — checklists for assessors (recurrent assessment) | 11 |
| ORGH.TRG.100(i)((i)) | AMC | Training and assessment programme — trainer and assessor training | 4 |
| ORGH.TRG.100(i)((i)) | AMC | Training and assessment programme — trainers, OJT trainers, assessors qualification and competence | 28 |
| ORGH.TRG.100(j)((j)) | AMC | Training and assessment programme — evaluation of the training programme | 5 |
| ORGH.TRG.105 | IR | Additional requirements related to training | 9 |
| ORGH.TRG.110 | IR | Dangerous goods training | 10 |
| ORGH.TRG.110(a)((a)) | AMC | Dangerous goods training — PRM mobility-device preparation | 1 |
The Compliance Matrix is the verification document — every paragraph in scope on one PDF. The audit checklist bundle is the per-question working document (1,134 questions, 5 artefact formats).