The full list. Short answers to what compliance managers ask before, during, and after buying. Grouped by what stage you're in.
Authored and reviewed by compliance management professionals with decades of regulatory experience. Every Part is built question-by-question against the live Easy Access Rules — IR, AMC and GM — not extracted, not paraphrased, not generated wholesale. Every paragraph is signed off and recorded as covered, informational, or out of scope in the Compliance Matrix that ships with every Part as a free public download.
Every Part ships with a free public Compliance Matrix PDF — ungated, downloadable before you buy. It lists every paragraph of the regulation as a row, with its coverage status (Covered / Informational / Out of scope) and the audit questions that map to it. You can verify the methodology paragraph-by-paragraph before paying. The free matrix is the auditor-of-the-auditor artefact and the single biggest differentiator against template-pack competitors.
Every Compliance Matrix identifies the exact Easy Access Rules version the Part was reviewed against. Card stat lines on the catalog also show the current version. You always know exactly which edition of the regulation the checklist tracks.
Every IR, AMC and GM paragraph in scope is individually reviewed. Paragraphs that don't carry an obligation (definitions, scope statements, characterisation lists) are recorded as Informational in the matrix rather than generating an audit question — they're acknowledged, not skipped. Authority-side paragraphs (Part-ARA, Part-CL and equivalents) are explicitly out of scope: they apply to the regulator, not your organisation.
Each audit question carries: the regulatory citation it derives from, the source-verbatim regulation text inline, a four-state compliance classification (Documented & Implemented / Documented Not Implemented / Not Documented Implemented / Not Documented Not Implemented), a finding-level field (Level 1 / Level 2 / Observation), suggested evidence, and an Organisation Manual reference field for your internal cross-reference. Structured for sample-based auditing under EASA's management-system framework.
Every EASA amendment within your 12-month update window is re-authored against the new version, re-rendered through the same pipeline, and emailed to you automatically. Our publish SLA is 30 days from the date EASA publishes — non-delivery within that window counts as a defect under the refund policy. You don't have to watch the EUR-Lex feed; we do.
Five artefact formats, one canonical content set:
The Compliance Matrix ships separately with every Part as a free public download.
Within your organisation, yes — employees and contractors working for the named licensee organisation may use, print, annotate and reference the checklist as part of their normal work. Sharing outside the organisation (other firms, file-sharing networks, supplier portals, vendor GRC systems) is not permitted under the licence. Each operating approval — each AOC, Part-145 approval, CAMO approval, ATO approval — needs its own licence; see the multi-site question below.
Yes, each separately-approved site needs its own licence. The ladder is self-serve up to 3 sites: 1 site at full price, 2 sites at 1.6×, 3 sites at 2×. Four or more sites — email licences@avicert.net for group licensing. Multi-site pricing reflects the same currency promise applied to each separately-regulated entity, not a "bulk discount."
The Data Bank CSV and Question Bank XML are designed for ingestion into third-party audit and GRC software with structured-import support. The XML carries a stable XSD contract so your data team can map the schema once. The CSV is the universal-format fallback for tools that accept flat tabular input. The Audit Workbook XLSX is also a standalone working format if your team prefers spreadsheet-based audits.
Email support@avicert.net with what you've found. If we verify the defect (wrong content, corrupt files, regulation-version mismatch, missed paragraph), we refund the full purchase and fix it in the next publish. Defect-only refunds, but no time window — you can claim a defect refund at any point during the 12-month update period.
You keep every artefact you've downloaded — forever, no DRM, no remote disable. What stops is the delivery of new EASA amendments published after your update period ends. Thirty days before that date we'll email you a one-click link to buy the next 12 months at the then-current published price. If you renew, the new 12 months back-dates to the original anniversary so there's no missed-month gap. If you don't renew, nothing else happens — you have what you have.
Email support@avicert.net from the same email address you used at purchase. We'll resend fresh download links within one business day. The artefacts you originally purchased don't expire — we can re-issue links to the exact edition you bought, even after your update period has ended.
No. It's a one-off purchase that includes 12 months of updates. Same procurement shape as buying a consultant cycle or a Jeppesen Airway Manual cycle — single invoice, single approval line, no card-on-file. Thirty days before your update period ends we'll email you a one-click link to buy the next 12 months. You choose; nothing happens automatically.
Yes. A VAT-compliant invoice PDF is issued automatically on payment completion, addressed to the organisation name you provide at checkout (not the cardholder's personal name). The invoice carries a sequential number, the supplier VAT details for Contenza K/S, CVR 43349023, Denmark, and full line-item VAT breakdown. EU B2B reverse-charge handling is automatic when you provide a valid VAT ID — the invoice clearly states "Reverse charge — VAT to be accounted for by the recipient."
Yes — for buyers whose procurement requires a PO and invoice before payment. Email licences@avicert.net with your details and which Part(s) and site count you need. We'll issue a Stripe Invoice addressed to your organisation that can be paid by card, bank transfer, or ACH on your terms. Default self-serve checkout uses card-then-invoice; the manual route exists for procurement-heavy buyers who can't reverse that order.
Through Stripe Checkout: all major credit and debit cards, SEPA Direct Debit for EU buyers, and Apple Pay / Google Pay where supported. EU B2B buyers can provide a VAT ID at checkout for automatic reverse-charge handling. For invoice-first / NET-30 buyers, also bank transfer via Stripe Invoicing (manual route above).
We store only what's required to deliver the product and meet bookkeeping law: your email, your organisation name, the country and VAT details captured at checkout, and the purchase record itself. Card data is held by Stripe, never by us. Server logs are retained for 90 days. Marketing contact is opt-in only via the unticked checkbox at checkout. You can email privacy@avicert.net for any GDPR request (access, correction, erasure, portability, objection).
The licence doesn't transfer automatically with a sale or merger, but transfer is usually a formality — email licences@avicert.net with the original organisation name and the successor entity, and we'll update the licensee on record. The 12-month update period continues uninterrupted and future amendment emails switch to the new contact you provide.
Defect-only refunds, no time window. If we ship wrong content, corrupt files, or content that doesn't match the regulation version we promised, email support@avicert.net and we'll verify and refund the full purchase. We don't offer no-questions refunds because the free Compliance Matrix and sample PDF are the pre-purchase verification path — any buyer reaching the Buy button has had every opportunity to verify the product is what they want.