73 sections · 598 audit questions · Implementing Rule, AMC and GM · v2025-11-05
Part-GH.OPS is the operational counterpart to Part-ORGH — the rules a ground handling provider has to actually follow on the ramp, in the baggage hall, during turnaround coordination and during cargo and mail handling. Where Part-ORGH is about the organisation, Part-GH.OPS is about the work.
Authoring this Part required separating the “the procedure shall require” obligations (which audit at the document level) from the “the operator shall ensure” obligations (which audit at the action level). The checklist makes the distinction explicit per question, because that’s where audit findings actually arise on operational Parts.
Click a row's citation to jump to it. The audit-question count shows how many auditable rows the checklist generates from that leaf (zero means the leaf is informational only).
| Citation | Kind | Title | Audit questions |
|---|---|---|---|
| GH.OPS.005 | IR | General responsibilities for the provision of ground handling services | 32 |
| GH.OPS.010 | IR | Interfaces with other organisations | 4 |
| GH.OPS.010 | AMC | Interfaces with other organisations — procedures | 8 |
| GH.OPS.010 | GM | Interfaces with other organisations — communication, cooperation and coordination | 16 |
| GH.OPS.010 | GM | Interfaces with other organisations — safety-critical GH functions | 10 |
| GH.OPS.010 | GM | Interfaces with other organisations — responsibilities of individual stakeholders | 2 |
| GH.OPS.010 | GM | Interfaces with other organisations — GH-org / aerodrome / aircraft-operator activity matrix | 20 |
| GH.OPS.020 | IR | Handling of dangerous goods | 3 |
| GH.OPS.025 | IR | Ground transportation of passengers and crew members by an aerodrome operator | 4 |
| GH.OPS.030 | IR | Common language | 1 |
| GH.OPS.030 | AMC | Common language — language of communication in daily operations | 1 |
| GH.OPS.030 | GM | Common language — operational use | 12 |
| GH.OPS.100 | IR | Passenger handling — general requirements | 7 |
| GH.OPS.100 | AMC | Passenger handling — centre-of-gravity safety during boarding/disembarkation | 9 |
| GH.OPS.100 | AMC | Passenger handling — passengers with reduced mobility | 19 |
| GH.OPS.100 | GM | Passenger handling — passengers with reduced mobility (responsibility framing) | 3 |
| GH.OPS.100(a)((a)) | GM | Passenger handling — ground transport of passengers | 4 |
| GH.OPS.100(b)((b)) | AMC | Passenger handling — apron walkways during boarding/disembarkation | 4 |
| GH.OPS.100(b)((b)) | GM | Passenger handling — apron walkways mitigation measures | 3 |
| GH.OPS.105 | IR | Control of passengers on the apron | 2 |
| GH.OPS.110 | IR | Handling of passengers with reduced mobility by an aerodrome operator | 4 |
| GH.OPS.200 | IR | Baggage handling — general requirements | 8 |
| GH.OPS.300 | IR | Safety on the apron | 18 |
| GH.OPS.300(b)(3)((b)(3)) | AMC | Safety on the apron — personnel moving around aircraft during turnaround | 13 |
| GH.OPS.305 | IR | General requirements for the operation of ground support equipment | 5 |
| GH.OPS.305 | AMC | General requirements for the operation of GSE — passenger boarding bridges | 8 |
| GH.OPS.305 | AMC | General requirements for the operation of GSE — use of a guide person | 6 |
| GH.OPS.305 | AMC | General requirements for the operation of GSE — safety risk mitigation | 9 |
| GH.OPS.305 | GM | General requirements for the operation of GSE — adverse weather | 5 |
| GH.OPS.305(b)((b)) | AMC | General requirements for the operation of GSE — aerodrome movement area chart | 1 |
| GH.OPS.305(d)((d)) | GM | General requirements for the operation of GSE — no-touch policy | 1 |
| GH.OPS.310 | IR | Aircraft refuelling and defuelling | 19 |
| GH.OPS.310 | AMC | Aircraft refuelling and defuelling — interfaces with aircraft and aerodrome operators | 12 |
| GH.OPS.310 | AMC | Aircraft refuelling and defuelling — alignment with other-stakeholder responsibilities | 8 |
| GH.OPS.310 | GM | Aircraft refuelling and defuelling — recommended guidance | 9 |
| GH.OPS.310(b)((b)) | AMC | Aircraft refuelling and defuelling — responsibilities of personnel and supervision of fuelling with passengers | 14 |
| GH.OPS.320 | IR | Potable water servicing | 6 |
| GH.OPS.320 | AMC | Potable water servicing — testing, chemicals and GSE | 5 |
| GH.OPS.325 | IR | Aircraft toilet servicing | 5 |
| GH.OPS.330 | IR | Aircraft exterior cleaning | 6 |
| GH.OPS.335 | IR | Aircraft de-icing and anti-icing | 7 |
| GH.OPS.335 | AMC | Aircraft de-icing and anti-icing — applicable industry standards | 7 |
| GH.OPS.335 | AMC | Aircraft de-icing and anti-icing — responsibilities of the GH organisation | 11 |
| GH.OPS.335 | AMC | Aircraft de-icing and anti-icing — procedures and instructions | 12 |
| GH.OPS.335 | GM | Aircraft de-icing and anti-icing — additional documentation | 4 |
| GH.OPS.335(a)((a)) | AMC | Aircraft de-icing and anti-icing — preparation for the winter season | 2 |
| GH.OPS.335(a)((a)) | GM | Aircraft de-icing and anti-icing — preparation in coordination with stakeholders | 12 |
| GH.OPS.400 | IR | Coordination of aircraft turnaround activities | 18 |
| GH.OPS.400 | AMC | Coordination of aircraft turnaround activities — general | 8 |
| GH.OPS.400 | AMC | Coordination of aircraft turnaround activities — function and activities | 18 |
| GH.OPS.405 | IR | Aircraft arrival | 7 |
| GH.OPS.405 | AMC | Aircraft arrival — inspection of the parking stand | 3 |
| GH.OPS.410 | IR | Aircraft securing on the ground | 3 |
| GH.OPS.415 | IR | Aircraft loading and unloading | 16 |
| GH.OPS.415 | AMC | Aircraft loading and unloading — key risks and procedures | 17 |
| GH.OPS.415 | AMC | Aircraft loading and unloading — DG safety risk mitigation | 12 |
| GH.OPS.415(d)((d)) | GM | Aircraft loading and unloading — cargo compartments | 5 |
| GH.OPS.415(h)((h)) | GM | Aircraft loading and unloading — loading instructions/report (LIR) | 4 |
| GH.OPS.420 | IR | Loading supervision | 8 |
| GH.OPS.420 | AMC | Loading supervision — oversized cargo + sign-off | 2 |
| GH.OPS.420 | GM | Loading supervision — briefing of loading/unloading teams | 7 |
| GH.OPS.425 | IR | Unit load devices | 19 |
| GH.OPS.430 | IR | Aircraft departure activities | 9 |
| GH.OPS.430 | AMC | Aircraft departure activities — pre-departure and departure mitigation measures | 12 |
| GH.OPS.435 | IR | Aircraft towing and pushback | 11 |
| GH.OPS.435 | AMC | Aircraft towing and pushback — safety risk mitigation | 9 |
| GH.OPS.440 | IR | Communication and phraseology | 2 |
| GH.OPS.440 | GM | Communication and phraseology — deviations recording | 1 |
| GH.OPS.500 | IR | Cargo and mail handling — general requirements | 12 |
| GH.OPS.500 | GM | Cargo and mail handling — cargo handling activities in a cargo warehouse | 3 |
| GH.OPS.500(d)((d)) | GM | Cargo and mail handling — activities involving qualified personnel of the aircraft operator | 2 |
| GH.OPS.505 | IR | Handling of special cargo, other than dangerous goods | 1 |
| GH.OPS.505 | GM | Handling of special cargo — special-cargo categories | 8 |
The Compliance Matrix is the verification document — every paragraph in scope on one PDF. The audit checklist bundle is the per-question working document (598 questions, 5 artefact formats).